Survey Monkey allows a practitioner to create a pop-up survey or pop-up survey invite (called “Website Collectors”) by embedding code provided by the software into a webpage, and also allows practitioners to determine the percent of visitors to whom the pop-up survey is shown. However, the pop-ups can only be triggered by use of specific webpages. Pop-ups cannot be triggered by a user clicking download links for digital objects or undertaking any other sort of action.
Survey Monkey is a robust survey platform available for individuals and at the enterprise level for institutions at a reasonable price.
Practitioners should follow the practices laid out in the “Ethical considerations and guidelines for the assessment of use and reuse of digital content.” The Guidelines are meant both to inform practitioners in their decision-making, and to model for users what they can expect from those who steward digital collections.
Practitioners should understand the ways in which respondents’ and contacts’ personal data is shared within the software and should limit access to personal and sensitive data according to institutional privacy policies and best practices.
Contacts can include Custom Data as part of an Email Invitation Collector. Custom Data fields may contain private data. Examples include race, age, or salary, as well as survey responses from a prior survey that are associated with names and email addresses. If Custom Data is sensitive, delete the Contacts and the data association once they are no longer needed for survey deployment.
Survey Monkey allows surveys and survey results to be shared among the members of Teams. When sharing a survey with a Team, Survey Monkey allows the practitioner to select which functionality will be shared. There are three access levels that can be set: Primary Admin and Full Access User are the highest roles and have full access to the survey design, collected responses and analysis; Contributor/Analyst role can only view the survey and responses, but can have full access to analyzing the results; and people outside of the Team can only view. By default, every Team member is able to view responses at their assigned access (as long as their seat type’s permissions allow such access). If collaborators are only meant to assist in building or reviewing the survey instrument without access to the data, the survey should be shared without the ability to see collected responses in order to protect privacy.
Contacts cannot be shared between groups of staff in enterprise Survey Monkey accounts.
Note: many survey platforms provide pop-up survey capabilities. Two other examples are featured in this toolkit.
Note: there are dozens of survey platforms. Only three other examples are featured in this toolkit.