Takedown Policy Template

Note: This template is intended to serve as a policy example. Institutions are free to use or reuse any part or all of this policy. It is recommended that institutions or practitioners first consult the Considerations for Writing a Takedown Policy to determine the specifics of what their policies will cover.  Once this is determined, institutions or practitioners can modify the language in this policy to fit their needs.

Digital libraries and repositories collect, preserve, and provide access to a broad range of materials from diverse origins and time periods for the purposes of education and research. These materials are made freely available online if:

  • There are no known copyright protections or traditional knowledge intellectual property (TKIP) protections;
  • There are no known cultural restrictions such as those indicated by Traditional Knowledge/Biocultural Labels or Notices for institutions and researchers;
  • [Institution Name] owns the intellectual property rights, or;
  • Permissions were secured from donors either via the original donor agreement, a separate contract, assigned open creative commons licenses;
  • Meets Fair Use doctrine, see U.S. Copyright and Stanford fair use explanations;
  • No high risk or sensitive information/data is included or exposed.

Note: the above list is not a comprehensive list of factors that should be considered when making digital collections available online. Please see Considerations for writing a Takedown Policy for additional ideas.

Even with these precautions, some materials can include content that is considered sensitive, offensive, harmful, or a threat to personal privacy or safety. While [Institution/Collection Name] is committed to preserving an accurate and complete historical record we acknowledge that it is not always appropriate for all materials to be openly available. Therefore [Institution Name] will provide a way for individuals to report content in our repositories whose public access should be reconsidered. Please note that no policy can foresee and address every situation. Therefore, every request is reviewed on a case by case basis.

Potential actions that can be requested include (but are not limited to):

  • Removal of digital object from [Institution] websites
  • De-indexing of digital object
    • This removes or prevents an object from appearing in search engines or system search results but does not remove the object from the website (for instance, the object can be accessed by anyone with a direct link.)
  • Suppression of digital object
    • The item remains in the “back-end” of the [Institution]’s website, but cannot be publicly viewed and/or only metadata can be publicly viewed on the website.
  • Restriction of digital object
    • The item remains on the [Institution]’s website, but can only be viewed by authorized people/groups.
  • Including a content warning
    • The digital object remains on the [Institution]’s website and is accessible through searching or direct links but requires a person to click through an acknowledgement that what they’re about to see may be offensive, disturbing, sensitive, etc.
  • Redacting portions of the digital object
    • The item remains on the [Institution]’s website but the concerning portion of the object is concealed (for instance, a black box is placed over portions of text.)
  • Editing or updating [Institution] supplied metadata
    • The item remains on the [Institution]’s website but the metadata (information supplied by [Institution] that is used to find the object during searching) is edited or updated (for instance, to remove or correct offensive terminology or remove personally identifiable information.)

 

Creator and rights holder attributions are displayed on the item record whenever possible, as well as guidance on cultural norms or licenses that describe appropriate access, use, and/or reuse, such as the Traditional Knowledge/Biocultural LabelsTraditional Knowledge Labels and Notices, or Creative Commons Licenses.

Process for Submitting a Takedown Request

Note: Processes and procedures may vary significantly between organizations and even repositories. Therefore, the following is an example of what this process may look like.

Individuals wishing to request an item or item(s) be removed, suppressed, restricted, redacted, edited, etc. on [Institution]’s website can fill out the [Insert hyperlinked Takedown Request Form here] or send an email to [Insert appropriate email address here] that includes the following information:

  1. Name and contact information
    • If anonymity is preferred please use the Takedown Request Form instead of sending an email. Please note that submitting a request anonymously means the [Institution or Collections] will not be able to send confirmations, updates, or provide an opportunity to appeal the decision regarding the request.

  2. Whether this request is for yourself or on behalf of another individual (e.g., a guardian on behalf of a minor)

  3. Link to the item that you are requesting be considered

  4. Recommended action (see above list of potential actions)

  5. Reason for submitting this request. Be as descriptive as possible.

An email confirmation will be sent upon submission of the takedown request.  At any point, the requestor may contact [Insert appropriate email address here] to ask for an update on the progress of the request.

Review Process

Note: Processes and procedures may vary significantly between organizations and even collections. The following is an example. Please see the Considerations for Writing a Takedown Policy to make sure as many factors have been considered as possible.

Review Process Example

All takedown requests sent via the webform or to takedown-requests@email.org are reviewed by a dedicated committee, composed of [link to committee info page if applicable]. If the committee deems necessary and the requestor has provided contact information, the committee may contact the requestor for more details. Depending on the reason for the takedown request (e.g., violates cultural norms, safety, copyright), it may be necessary for the institution to involve external stakeholders such as tribal liaisons, university-level committees, legal counsel, etc., in the decision-making process.

During the review process, public access to the item(s) may be restricted, depending on the reason for the takedown request and may be reinstated following the committee’s review.

The requestor can expect to receive a written decision, including an explanation, regarding their request in [# of business days, e.g., 14 business days]. 

For all other questions regarding removing or restricting access to digital content, please email takedown-request@email.org

Date policy enacted: [date]

Date policy reviewed/updated: [date]

Synthesized statement for inclusion in a metadata record

If you consider this item to be sensitive, offensive, harmful, or a threat to personal privacy or safety for you or your community, please consult the [Institution/Repository Name] takedown policy, available here: [link]

Synthesized statement for inclusion in a finding aid/collection level record/landing page

Digital libraries and repositories collect, preserve, and provide access to a broad range of materials from diverse origins and time periods for the purposes of education and research. Some material may be considered  sensitive, offensive, harmful, or a threat to personal privacy or safety for you or your community.  If this collection contains such material please consult  [Institution]’s takedown policy, available here: [link]

Cite this page

Content Reuse Working Group, DLF Assessment Interest Group. (2023). Takedown Policy Template. Digital Content Reuse Assessment Framework Toolkit (D-CRAFT); Council on Library & Information Resources. https://reuse.diglib.org/toolkit/takedown-policy-template/

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